20 March 2020

Dear Customer

For over 100 years, Kaap Agri has been proud to be a place where people still count. This guiding principle leads us to be “mens mense” – in good times and bad.
As we are facing the uncertainty and disruptive consequences of the Coronavirus (COVID-19) our thoughts are with those South Africans and patients across the world who have contracted COVID-19.

We are also tasked, as individuals and businesses, to review and revise our daily activities to curb the spread of the virus. As our valued customer, we wanted to take this opportunity to advise you that we are following all national guidelines to safeguard the wellbeing of our staff and customers while still keeping our doors open.

Like many others, we’re taking guidance from the Department of Health which recommends regular cleaning as one of the most important preventative measures we can take. We have developed extended cleaning protocols and are rolling these out to all operating points including our shops, quick service restaurants and forecourts. Cleaning personnel are tasked to increase the frequency and extent of their cleaning routines with special focus on commonly used surfaces such as till lanes, till points, takeaway counters, and cashier desks. Customers are also requested to use the hand sanitisers offered in all our stores, subject to product availability.

We have implemented strict guidelines to restrict all suppliers and visitors to our facilities to those that are business critical such as delivery drivers and implemented a process to identify risks.

Over the past few days, so many of you have been to our stores to buy essential items you need to keep your homes clean and families healthy and safe. Rest assured, our procurement team is focused on managing supply and demand of products. To date, our overall supply chain has not been severely affected by the COVID-19 pandemic, but there has been a strained supply of hygiene products.

And of course, we’re committed to taking care of our team who needs to take care of you. We are providing them with guidance and information on personal hygiene and social distancing. We have halted all business travel and are conducting meetings and business activities via electronic forms of communication.

Speaking of meetings, our business operations personnel, will, in most instances, be engaging customers via electronic means of communication.

In the event that a case of COVID-19 is confirmed in one of stores, we have a detailed plan in place that guides our response, based on guidelines by the National Institute for Communicable Diseases.

We are also requesting that customers take government’s advice regarding personal hygiene, travel, self- isolation and social distancing seriously in order to keep their fellow customers and our staff safe.

Many of you know our staff members personally, and often say hello with a warm handshake and greeting. We’ll make sure you still receive a warm welcome in our stores – minus the handshake!

The health and wellbeing of our staff and customers are our highest priority. We’ll continue to do all we can to navigate these uncertain times and will keep you duly informed.

Kind regards

Sean Walsh
Chief Executive Officer